Warranty

Warranty Period

  • Intergarde (Thailand) distributes products across multiple categories and brands, ranging from tactical gear such as gloves to advanced technologies such as Night Vision and Optics.

  • Warranty periods may vary depending on the product type and the manufacturer’s warranty policy.

  • Customers will receive product-specific warranty details in the official documentation or warranty card provided with each item.

Warranty Coverage

This warranty covers:

  • Manufacturing defects in materials and workmanship

  • Material defects that affect the normal use of the product

This warranty does not cover:

  • Damage caused by misuse, accidents, or neglect

  • Wear and tear from normal usage

  • Unauthorized modifications, alterations, or repairs

  • Cosmetic issues such as scratches, discoloration, or deterioration due to improper storage or handling

Warranty Claim Process

  1. Contact Intergarde (Thailand) Customer Service with your Proof of Purchase.

  2. Return the product for inspection in cooperation with the manufacturer or authorized service partner.

  3. If the product is deemed eligible under warranty, the manufacturer will proceed with:

    • Repair of the defective item, or

    • Replacement with a new product, at no cost to the customer

Note: Customers are responsible for shipping costs when sending items for inspection. Intergarde will cover the return shipping after a valid claim has been approved.

Warranty for B2B and B2G Clients

  • For business partners (B2B) and government/defense agencies (B2G), warranty terms and coverage will follow the contract agreement and Term of Requirement (TOR) specified in the procurement process.

  • Intergarde (Thailand) provides additional support for B2B/B2G clients, including:

    • On-site service and training provided directly by the manufacturer

    • Preventive maintenance programs as scheduled under agreement

    • Spare parts and service contracts for long-term operational readiness

Limitation of Liability

  • This warranty does not cover indirect or consequential damages, including but not limited to loss of profits, mission delays, or damage to other equipment.

  • Intergarde’s liability is limited strictly to the purchase value of the product.