GATORZ Product Warranty Details

Intergarde Group (Thailand) is the international headquarters of GATORZ, managing sales and after-sales service for GATORZ Thailand, GATORZ Asia, GATORZ Europe, and all regions outside the Americas — we are the same company as GATORZ, not merely an importer or dealer. Every customer therefore receives warranty coverage under the same standard applied in the United States, handled directly by our company's team.

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GATORZ warrants products only for issues arising from defects in materials or manufacturing (Manufacturing Defect), with coverage detailed as follows:

Aluminum Frame

GATORZ will repair or replace a defective frame for the original purchaser if inspection confirms it is due to a material or manufacturing defect. Coverage lasts for the production lifetime of that model.

Note: The warranty does not cover damage from accidents, wear from use, scratches, or lost/stolen products.

Lenses

Covers only damage arising from factory defects. Scratches from normal use are not covered.

Customers can contact the Intergarde team to check eligibility for lens replacement, which may include the option to send lenses for replacement at the USA center or to join the Trade-In Program (for customers outside the USA, who are under the direct care of Intergarde Group).

Nosepiece

GATORZ warrants a defective nosepiece as follows:

• Customers who purchased within 1 year — may request a repair kit at no charge
• Customers whose eyewear is over 1 year old — may order additional parts to repair it themselves (we recommend sending it in for inspection first to avoid ordering the wrong model)

Lifetime Warranty Policy

GATORZ's "Lifetime Warranty" means coverage for the production lifetime of that model (not the lifetime of the user), and a claim may be made once per product purchased.

This condition covers only cases arising from a manufacturing defect.

* If that model is discontinued, or replacement parts are unavailable, the company reserves the right to offer an equivalent or comparable alternative as appropriate.

This policy is the same standard applied in the United States and used for GATORZ customers worldwide — whether you purchased from GATORZ Thailand, GATORZ Asia, or GATORZ Europe, you are under the care of the same company through Intergarde Group.

* Prizes or eyewear from promotional activities are not eligible for warranty — only products purchased normally through official sales channels and authorized dealers qualify.

Once you have read and understood the details [click here to complete the claim form]

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Warranty for Prescription Eyewear by GATORZ

GATORZ provides a lifetime warranty on the aluminum frame for prescription eyewear made by GATORZ only. All prescription lenses are produced and fitted by the company's own Optical Lab, covering manufacturer defects as follows:

Cases not covered by warranty:

• Incorrect prescription orders, or errors by the doctor in writing the prescription
• Scratches from normal use
• Damage from accidents, loss, or theft

GATORZ by Intergarde Group is the authorized distributor of prescription eyewear warranted by GATORZ only. This warranty does not cover eyewear with lenses made by a third party.